Privacy Policy

This policy was last updated: 24/05/18

The website of Platinum Business Systems, www.platinumbusiness.co.uk, is owned by Platinum Business Systems Limited. This policy explains how we will handle the privacy of your information. We are committed to maintaining robust privacy protections for all our users. We will take the necessary steps to ensure that users information is safeguarded and kept in accordance with all applicable laws and regulations.

This Privacy Policy forms part of our Terms and Conditions and is designed to help you understand how we collect, use, share and safeguard information we receive from website visitors and clients.

Our Terms and Conditions are available at http://www.platinumbusiness.co.uk/terms-conditions.

If you do not wish to be bound by these Terms and Conditions, you are advised not to use the Website.

About Us

Platinum Business Systems is registered in England and Wales under company number 07177981 and our registered office is at Corner Cottage, Heath Road, Norwich, NR12 0SH. We are a registered data controller under the Data Protection Act 1998, registration number Z2142119.

We can be contacted by email to info @ platinumbusiness. co.uk.

What information do we collect?

The information that you provide us with is collected from any online details given and processed in accordance with UK legislation.

Information you provide to us

In order to provide our services to you, we may ask you for certain personal information. We will only ask for this if it is necessary to carry out a service that we provide to you and on the basis of one of the six legal bases permitted under the the General Data Protection Regulation (GDPR).

Information we get from other sources

From time to time, we may need to obtain information from third parties about you. This will only apply where it is necessary to provide our services to users and as permitted by law.

How we use your personal information

Your information will be used by us to enable us to provide our services to you. We act as a Data Controller of your information and undertake to protect your personal and sensitive data in a manner that is consistent with the requirements of the GDPR. We will take reasonable measures to ensure the secure storage of your data.

Personal data submitted on this website will be used as described below and for the following purposes:

Cookies: improve your browsing experience by personalising the website. Data collected from cookies is used to administer the website. Your personal information may be used to provide third parties with statistical information about our users and their behaviour on the website, but this information will not be used to identify any individual user. See our separate Cookie Policy.

Contact Form: We use the details that you give us, by email or phone, to follow up on enquiries, to send you general information about us and our services, to deal with complaints and other general communications in relation to our website and services. The basis for holding this information is as being for legitimate business purposes or to fulfil a contractual obligation where the contact is from an existing client.

Phone calls: Phone calls to us may be monitored and any data relating to the call may be recorded and retained by Us. The data will be held on the basis of being for our legitimate business needs or in order to fulfil our contractual obligations if you are a client of ours.

Emails: We retain copies of emails sent to us on in our email accounts which are hosted on Office365. We may contact you by email to send you; general (non-marketing) communications on the basis on a contractual relationship with us or where we have a legitimate business interest; email notifications where you have specifically consented to receive such; and marketing communications, where specific consent has been given by you.

For details of how your data is handled by this third party you should refer to the Privacy Policy at https://products.office.com/en-gb/business/office-365-trust-center-privacy. Your personal information will only be held by Us in accordance with this Privacy Policy.

Users of this website do so at their own discretion and provide any personal information at their own risk.

Sharing Information

Disclosure

We don’t share, sell, or distribute your data to third parties, except as provided in this Privacy Policy. We may disclose your personal information if we are required to do so by law, in connection with any legal proceedings, and in order to establish, exercise or defend our legal rights, or if otherwise legally permitted.

Your data may be shared with subcontractors or Data Processors working on our behalf,

Data Processors

We may use Data Processors who act on our instruction in relation to the management of your data and they must adhere to all data protection laws and regulations. We have contracts with our Data Processors to ensure compliance with this requirement under the GDPR.

You will be informed of any other Data Controllers who have access to your data and may determine processing activities separately to us, or as a Joint Data Controller.

Marketing

We will only send you emails about our products and services, i.e. direct marketing, with your express consent. You have the option not to give consent and to withdraw consent at any time. You may withdraw your consent for us to contact you by contacting us at info@platinumbusiness.co.uk.

Retaining your data

We keep your personal information in accordance with our Data Retention Policy which reflects our needs to provide services to you as contracted and also as required to meet legal, statutory and regulatory obligations. The need to hold information is regularly reviewed and information/data will be disposed of when no longer required.

Analytics

We use Google Analytics to provide us with details about user’s interactions on the website. Google Analytics will put cookies on your device to enable us to track your usage. You can turn these off on your browser settings.

You can refer to Google’s Privacy Policy at http://www.google.com/privacy.html. You are also advised to read our separate Cookie Policy.

Data Storage

Our website is hosted by Innohosting. Any information that you supply to us may be stored and processed by our servers located in the UK, or any other country that provides suitable and adequate security measures to protect the data. Your data maybe transferred in accordance with the relevant data protection laws.

Data Subject Rights

Subject Access Requests

The General Data Protection Regulation (GDPR) gives individuals, known as ‘data subjects’, the right to access personal data that is held by organisations by a subject access request (SAR). We will endeavour to respond quickly to any such requests, which legally require us to respond within one month of receiving the request and necessary information. We have a formal request form to deal with SAR requests that can be accessed on our website, www.platinumbusiness.co.uk or by writing to us at Platinum Business Systems, The Old Rectory, Main Street, Glenfield, LE3 8DG. You will need to tell us how we acquired the information and in what form.

Right to Rectification

Data subjects have the right to request that we amend or change personal information that we hold about you, that is inaccurate or incorrect.

Right to erasure

Data subjects have the right to ask us to delete personal information from our systems without giving any reason and at any time. We will act on any request without delay.

Right to restrict processing

Data subjects have the right to rectification or erasure of personal data in the following circumstances:

  • Personal data is not accurate;
  • The processing of data is unlawful. Data subjects may request that processing is restricted;
  • Data is required to exercise legal rights or defend legal claims;
  • Data is unlawful but there may be lawful grounds for processing, which override this right.

Right to data portability

Data subjects have the right to obtain and transfer their data to different service providers.

Right to object

Data subjects have the right to object to the processing of data at any time based on their particular situation. This includes objecting to profiling unless it is in the ‘public interest’ or exercised lawfully by an official authority. We will only process data where we can demonstrate lawful grounds for doing so.

Right not to be subject to decisions based on automated processing

We do not use any automated processing that results in a relevant automated decision based on a data subject’s personal information.

Using your rights

If you wish to invoke any of these rights, you can contact our Data Controller by email to info@platinumbusiness.co.uk.

Data Breaches

We will report any unlawful breach of data as required by the GDPR within 72 hours of the breach occurring, if it is considered that there is an actual, or possibility, that data within our control including the control of our data processors, has been compromised. If the breach is classified as ‘high risk’ we will notify all data subjects concerned using an appropriate means of communication. We will report any relevant breaches of date to the Information Commissioner’s Office (ICO).

Important Information

Questions and queries

If you have any concerns about how we handle your data, you can contact the Data Controller by writing to Platinum Business Systems, The Old Rectory, Main Street, Glenfield, LE3 8DG, call us on 0116 3800730, or by email to info@platinumbusiness.co.uk.

Changes to this policy

We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. You will be deemed to have accepted any changes to the terms of the Privacy Policy on your next visit of the website following the amendment.

Complaints

If you have a complaint about the use of your data, you can contact us by email to enquiries@platinumbusiness.co.uk or call 0116 3800730. We are registered as a Data Controller with the Information Commissioner’s Office (ICO), registered number Z2142119. For the purpose of the Data Protection Act 1998 our Data Controller is D Martin.

If you wish to formally report an issue of concern, you can also contact the Information Commissioner’s Office, the UK supervisory body that governs Data Protection. See https://ico.org.uk.

No Waiver

No failure or delay by us in exercising any of our rights in accordance with this Privacy Policy or our Terms and Conditions shall be deemed to be a waiver of that right, and no waiver of a breach of any provision of the Agreement shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

Severance

If one or more of the provisions of this Privacy Policy or our Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, those provision(s) shall be deemed severed from the remainder of these Terms and Conditions and shall remain enforceable.

Third Party Rights

The terms of this Privacy Policy shall not confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act shall not apply.

Jurisdiction and Governing Law

The terms of this Privacy Policy and all disputes, whether contractual or otherwise, arising out of or in connection with the policy are governed by and shall be construed in accordance with the laws of England and Wales and each party submits to the exclusive jurisdiction of the English courts.

© 2018 Platinum Business Systems Limited | Privacy Policy v1